Returns & Exchanges

At Counter Culture Coffee, we want you to love your brew, but due to the perishable nature of roasted coffee, we cannot accept returns on beans. If you are unsatisfied with your equipment or merchandise, you may return unused items within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is non-perishable merchandise or brewing equipment and remains in its original, unopened packaging.

• 2.
  Contact Support

  Email our customer experience team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your item with the RMA clearly marked on the outside and ship it back to our regional distribution center using a tracked carrier.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.